Cancellation & Refund Policy

CANCELLATION & REFUND POLICY

thebrightside.in believes in making its customers smile, and hence has a liberal cancellation policy.

How do I cancel an order on thebrightside.in?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped.

If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Refund Policy

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 7338852311 or email us at tbs@ashvita.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz: